• Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems
• Document and resolve the ERP issues on the support system
• Actively update, maintain, and monitor product performance at the client site.
• Coordinate with client and development team to get the ERP problem resolved.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

 Required Skills Set:

• Good blend of Client facing skills and Technical aptitude
• Good verbal and written communication skill
• Well versed with SQL
• Good knowledge of Database and queries
• Ability to lead a workshop or training session
• Ability to prepare effective PowerPoint Presentations
• Ability to work within deadlines

Required Resources: 

Personal laptop, Smart Cell Phone, Good Internet Connectivity

• Looking for immediate joiners or the candidate who can join within 10-15 days.
• Bond of 1 Year is to be signed.